Customer Service (217) 465-5541
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Hours:
Mon - Thu 9am - 6pm
Fri 9am - 8pm
Sat 9am - 5pm

Help With Your Order

Common Issues With Orders

Our checkout system will automatically send you a receipt upon successful completion of your purchase. If you did not receive an email receipt, please check your spam filter and be sure your inbox is set to receive email from Lori's Pins 'n Needles.

We typically fill orders within 48 hours unless there is a problem with your order or the order was placed during the weekend or during a holiday. In that case, your order is shipped the next business day.

Our standard policy is to ship your order via USPS Priority. Most U.S. customers receive their order within 2 - 4 days. USPS Priority orders can be tracked in the event an order takes longer than expected to arrive.

1. You placed an order but did not receive an email receipt and your order has not yet arrived.

Usually when this situation occurs, we find that more often than not, the customer did not complete the checkout process. Items in your cart are probably still there. (Our system saves your cart if you are logged in and have not completed your purchase.)

To verify that you completed the checkout process, log into your account (click LOG IN in the upper right corner of the web page).

Once you are logged in, if you see that you have items in your shopping cart, you did not finish placing your order. Click the CHECKOUT button to place your order. Or, you can add other items to your cart before checking out.

If you do not see items in your shopping cart, then it is possible you added items to your cart but did not start the checkout process. We are only able to associate the cart's contents with your account if you have logged in, which is the first step required in the checkout process. If you have not logged in or created an account with us, your cart's contents is lost once you leave our website and close your browser.

2. One or more items in my order are wrong.

In the rare instance when a mistake is made with an order, we will quickly fix the problem. Please contact the store at 217-465-5541 or send a message by using our convenient contact form.

3. After receiving my order, I wish to return one or more items.

Of course ordering online comes with the risk of an item not meeting your expectation. We try our best to carry only quality items and to provide you with as much information as we can so you can make an informed decision. But occasionally, this happens. In this case, we ask that you review our Policy for Returns for additional information before contacting us.

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